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FAQ: RACER and Inter-Library Loans

About

If the Wishart Library, does not hold a particular book or periodical in its physical or online collections, arrangements can be make to borrow these items from another library through Inter-Library Loan Services.

NOTE: You should always ask if you cannot find an item in the catalogue, chances are ILL can retrieve it from some other source.  When in doubt: ask.

Any library user who is a student, faculty member, staff member at Algoma University or a registered reader at the Wishart Library may use Inter-Library Loan Services.

  1. How do I request Materials?

  2. What are my responsibilities as the requestor?

  3. What's my Login?

  4. I forgot my password? How do I find out what it is?

  5. I found the item I want in RACER. How do I request it?

  6. Do I need to know what Library has my item before I request it?

  7. How do I check the status of my request?

  8. Why was my request canceled?

  9. How will I be notified that my item has arrived and how do I get it?

  10. How can I cancel my request in RACER?

  11. How can I cancel my request in RACER?

  12. Are there any RACER fees or charges?


1. How do I request Materials?

You yourself can request an item for inter-library loan by using the Scholars Portal RACER system

If you cannot find the title you are looking for, please submit either a paper copy of the ILL request or send the ILL staff a message via the contact information below.

Request forms are available at the Circulation Desk of the Library.

In order that their requests can be handled efficiently and effectively, library users are asked to provide the following bibliographic information:

Articles:

♦ The title and author of the article.
♦ The title of the periodical.
♦ The volume and issue numbers of the periodical.
♦ The pages on which the article appears.

This bibliographic information can be found using Algoma's extensive list of Journals Databases.

For Books:

♦ The title and author of the book.
Optional: the publication information (e.g. publisher, edition, publication date).  If you do not provide publication information, we will try to get the latest edition of the book for you.

This bibliographic information can be found using library catalogues, such as Algoma University's at: http://algoma.concat.ca

If you cannot find it there try: WorldCat http://www.worldcat.org/ OCLC's catalogue of over 1.5 billion items in libraries worldwide.

If you have any difficulties with your search, please contact Library staff.


2. What are my responsibilities as the requestor?

  1. The Library is charged by the lending libraries for materials borrowed from them.  The Library subsidizes the costs of obtaining research materials from Canadian libraries for Algoma University faculty, current students and staff.  Registered Readers must pay for the borrowing costs charged to the Library. 
  2. All Library users receiving materials on loan from other institutions are responsible for the return of these items to the Arthur A. Wishart Library by the date specified.  The Library is not responsible for paying the late charges for any materials borrowed from other institutions for any category of borrower.
  3. Late returns will jeopardize interlibrary loan borrowing privileges.

♦ $1.00 for a book, $5.00 for a journal article.
♦ The late fee for overdue Interlibrary Loans is $2.00 per day for each item.
♦ if the item is coming from a non-Ontario lender, extra costs could be incurred. Staff will inform you via e-mail of possible extra costs before ordering the item.


3. What's my Login?

Your username is your library barcode and your password whatever you set when you registered for RACER.


4. I forgot my password? How do I find out what it is?

Interlibrary Loan staff do not have access to password information as it is confidential, but, if you come to the Library, they will help you to reset your password.


5. I found the item I want in RACER. How do I request it?

Click on Get It!

If you are requesting a book, you need only select your pickup location on the ILL Book form.

If you are requesting a journal article, you must also fill in the specific article information on the Journal Article ILL form, e.g. author's name, article title, volume, issue and pages


6. Do I need to know what Library has my item before I request it?

No, Interlibrary Loan staff will locate the material for you.


7. How do I check the status of my request?

Login to RACER and click on My Account on the left hand toolbar, then click on GO! A list of your requests will be displayed.


8. Why was my request canceled?

The most common reason for a canceled request is that the item is available at Algoma, either in-print or online. Please check the Library Catalogue before submitting ILL requests. If the material you need has been signed out, you can place a 'Hold' on it through the Library Catalogue.

Other reasons for cancelation are:

  • incomplete or inaccurate information
  • no library locations can be found, or item is non-circulating
  • the "need by" date in the request has expired

9. How will I be notified that my item has arrived and how do I get it?

You will be notified by e-mail when your material has arrived. Please read your e-mail messages carefully. You are responsible for monitoring the status of your requests.

If you are an eligible community or alumni user, or undergraduate or graduate student, your material will be available for pickup at the Circulation Services Desk.

If you are faculty or staff , journal articles will be mailed to you, but books must be picked up at the Circulation Services Desk. Please return books in-person to the Circulation Services Desk, by the due date on the book band. Do not remove the book band.


10. I requested some material which has not come in yet. What should I do?

ILL material usually comes in within 5 to 10 working days, but may take longer depending on the lending library. Do not re-request the item.  Contact Interlibrary Loan staff.  Again, do not hesitate to contact Library staff at any time to help with retrieving material in a timely manner.


11. How can I cancel my request in RACER?

Requests can be canceled through RACER. Login to RACER and click on My Account on the left hand toolbar, then click on GO! A list of your requests will be displayed. Click on Cancel for requests that can be canceled.

PLEASE NOTE: If the item has been shipped the request cannot be cancelled.

Please Contact Interlibrary Loan staff  with the request number of the item you wish to cancel, or come into the Library and check with Interlibrary Loan staff.

12. Are there any RACER fees or charges?

The Library subsidizes the costs of obtaining research materials. In most instances RACER materials obtained from local, regional and Ontario academic libraries do not involve a charge. However, users are responsible for all additional charges imposed by the lending library. These charges may include additional lending, photocopying, copyright, shipping, or brokerage fees, and must be paid when items are picked up. Qualified Community, Extramural and Alumni are charged on a cost recovery basis for books and microform materials. 

For more information or assistance, contact:

ANNE BEAUPRÉ - RESOURCE SHARING TECHNICIAN, 705-949-2101, EXT. 4615/4610

To email, click HERE and select Inter-Library Loan on the contact form.

For more information about this service see the Library's Inter-Library Loan Policy.

 

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